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Real estate industry research suggests that the average American buys a new home every 9 to 12 years. Despite that fact, most homeowners will only invest in replacement windows once during their adult life. Renewal by Andersen customers from throughout the New Jersey & New York Metropolitan area come to us looking for solutions to control rising heating and air conditioning expenses, or sometimes to give their older homes a modern, fresh appearance. Some are updating their home because their windows are damaged and in such poor condition they cannot keep the rain and cold from coming inside. Whatever the reason – and whether it is the first time, or the third time – that a homeowner contacts us to discuss purchasing replacement windows, we want the experience to be pleasant, informative and stress-free.
That’s why we offer Renewal by Andersen’s Signature Service to every new and repeat customer who trusts us to help them modernize their home.
Signature Service is our unique customer service model that ensures you are 100% happy with your replacement windows after installation. The package starts with a comprehensive training program for our professional replacement window consultants to ensure that you’ll learn about all of the individual components that go into each and every replacement window you design during your private in-home consultation.
During your meeting, you’ll learn about:
Once you have designed your new windows, your representative will forward the order to the manufacturing facility. It takes a few weeks for your replacement windows to arrive. When we have a confirmed delivery date, your personal representative will call to schedule an installation day that is convenient for you. Our installation crews are experts who are experienced and fully-trained to install your windows precisely according to the manufacturing guidelines. This means your windows will perform as described throughout the years you live in your home. Your crew chief will meet with you before work begins to give you an opportunity to ask any questions about the process. At the end of the job, your team will dispose of any work-related debris and give your windows a quick polish and shine before they leave, too. No hassle, no mess, no stress for you.
We work with you to design your replacement windows, we supply highly skilled technicians to install your new windows, and then, we provide – and service – an exclusive 20/2/10 warranty that covers all parts and labor should any part of your window ever fail. We even cover installations for the first two years, which is twice as long as some of our competitors. Should you have any questions or problems with your windows, we are just an email or phone call away. You’ll never have to hunt down contact information for a national customer service line. If you have a problem, we’ll help you determine if the issue is covered by your warranty and help you file a claim if you need it.
We realize Renewal by Andersen isn’t the only replacement window dealer in the New Jersey and New York Metro area. We consider it a privilege to earn your trust. That is why we offer Signature Service to help you explore home improvement solutions that perfectly complement your home and your lifestyle. To learn more about our Energy-Star certified glass choices, clear and patterned glass, special grille patterns and other available design features, just fill in the short form on this page, or give our team a call at (866) 609-5033 today.
Learn Everything You Need to Know BEFORE Buying Replacement Windows